About Swiss Hospitality Audit

What we do

Swiss Hospitality Audit is an independent mystery shopping and quality audit firm dedicated to hotels and restaurants. We send anonymous mystery guests into your properties: a 24 to 48 hour stay lived as a real guest experience, from booking to the post-stay follow-up, with no prior notice and no staging possible.

Every observation is linked to a written framework of more than 500 control points, calibrated by segment, from economy hotels to 5★ properties and palaces. You receive a report ranked by guest impact, an executive summary and a prioritised action plan within 72 hours.

Who we work with

Executive teams, operations directors, quality directors, F&B directors, owner-chefs and family offices. Our missions serve the independent hotel as much as multi-site hotel groups and restaurants looking for a single framework applied at every property.

Our work covers France, Switzerland and internationally, for every category of property, from economy to 5★.

Who runs this site and conducts the missions

This site and the services presented here are run by Swiss Hospitality Audit. It is the firm’s showcase: it explains our work, presents our methodology and lets hotel and restaurant managers contact our audit direction. You deal with the team that leads the missions, not with a matchmaking platform.

Every mission is led by a single audit direction, your point of contact from the first conversation to the debriefing. Visits are conducted by a network of auditors recruited among hospitality professionals, selected for your segment and then briefed on the points to observe.

Every auditor is bound by an individual confidentiality undertaking. Swiss Hospitality Audit is part of the Swiss Audit Shop group, a member of the MSPA, the international association of mystery shopping and mystery guest auditing.