Mystery Visit
A 24 to 48 hour immersion, from booking to post-stay
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Our expertise
Expertise designed for the operational excellence of exceptional hotels and restaurants.
Our audits, mystery visits and quality support serve high-end hotels and restaurants in France, Switzerland and internationally. Every mission is framed by a confidentiality agreement signed before any data is exchanged, and conducted by auditors with hands-on experience. Nine missions, four property profiles, one single requirement: Swiss rigour.
Our missions
Nine missions, from diagnosis to upskilling.
Each mission can be engaged on its own or built into an annual programme, with a framework identical from one address to the next.
Quality & Standards Audit
Operational assessment across 500+ control points
Learn moreF&B Audit
Dining room service, room dining, cellar, hygiene
Learn moreStandard Creation
Custom frameworks, aligned with the brand DNA
Learn moreTraining & Mystery Visit
Upskilling teams, with field assessment
Learn moreClassification & Label Preparation
Support ahead of a classification or a label
Learn moreLQA Preparation
White audit against the Leading Quality Assurance framework
Learn more“Destination d’Excellence” label assessment
Assessing body
Learn moreSassurvey Platform
Technology & reporting: turning data into decisions
Learn moreWhich property
Grids calibrated to your category.
A palace, a collection boutique hotel, a gastronomic table and a multi-site portfolio are not measured the same way. The method stays identical, the criteria adapt.
Hotels, every category
From economy and 2★ or 3★ hotels up to the palace: every category has its own guest promise, and each is assessed against its own standards.
Mystery guest for hotelsCollection boutique hotels
A strong identity, small teams, a demanding heritage: coherence of the experience and standards that hold with the staff actually present.
Boutique hotel quality auditRestaurants & dining
From the bistro to the gastronomic table: service, cellar, dining room-kitchen coordination and margin, audited through the guest’s eyes.
Mystery guest for restaurantsHotel groups, family offices & asset management
Multi-site harmonisation, consolidated reporting, international deployment and operational due diligence before acquisition.
Multi-site audit for hotel groupsAreas covered
France, Switzerland and international.
Our missions are conducted in the three languages of Switzerland, in France and, on request, in the rest of the world.
France
Paris, the Côte d’Azur, the Alps, regional cities and resort destinations. Assignments across the whole territory, including peak season.
Switzerland
Geneva, Lausanne, Zurich, Lucerne, St. Moritz, Gstaad and the Alpine resorts. Swiss rigour applied to the standard of the house, in French, German and Italian.
International
Assignments arranged on request in Europe, the Middle East, Asia, Africa and the Americas. For each mission, auditors matched to the market, the local customs and the language of the property; schedule and travel confirmed before engagement.
Protect your reputation and the integrity of your brand standards.
A confidential twenty-minute conversation is enough to qualify your need, the useful scope and the mission schedule.