Blog
Short, operational articles on audit method, service standards and the governance of action plans. Written for executives who have to decide quickly.
Featured · Hotels & palaces
A mystery visit is not judged on a general impression, but on a succession of stages, each with its own breaking points. Here are the ones we observe systematically in hotels.
October 2026 · 7 min
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Quality method
A control grid is worth nothing for its length, but for what an auditor can really observe and what a team can really correct.
October 2026 · 7 min
Restaurants & F&B
Hygiene is not judged only in the kitchen: it can be read in everything the guest sees, touches and understands during the meal.
October 2026 · 6 min
Governance & management
An audit changes nothing by itself. What changes a house is what happens in the three weeks following the presentation.
September 2026 · 6 min
Multi-site groups
The gaps detected ten days before the first guests arrive get corrected. Those detected a month later are paid for in public comments.
September 2026 · 6 min
We frame the scope of the mission remotely, under a confidentiality agreement and with no commitment.
