Quality & Standards Audit
Operational assessment across 500+ control points
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Our expertise
Classification and labels: arrive ready on the day of the assessment.
A white audit conducted under the conditions of the official assessment, then a corrective plan carried through to the final visit.
Stakes
The issues this mission addresses.
A classification is prepared months in advance
The gaps that cost a star or a distinction are corrected four to six months before the assessment, rarely in the days leading up to it.
Criteria that are badly anticipated
Hotel classification, chain labels, international gastronomic frameworks: each one has its eliminatory points, often poorly identified internally.
A matter of reputation and asset value
A lost distinction weighs on attractiveness, average rate and the valuation of the asset. Anticipation remains the only lever for arbitration.
Our approach
Four stages, from scoping to debriefing.
01
Framing the assignment
We identify the target classification or label, the criteria to be assessed and the date of the official visit. Data exchanges begin after a confidentiality agreement (NDA) is signed.
02
Conducting the white audit
We assess the property as during the official visit: guest journey, quality of service and eliminatory criteria.
03
Identifying the gaps
We compare the results against the requirements of the framework. Each gap is linked to a corrective action, prioritised by its impact on the score and the time needed to implement it.
04
Presenting results and tracking corrections
Within 72 hours, we present the conclusions to the executive committee and deliver a corrective plan. A control audit then verifies that the actions have been completed before the official visit.
What you receive
Usable deliverables, not a document for the shelf.
- 01Documented white audit, criterion by criterion
- 02List of eliminatory points and critical gaps
- 03Corrective plan sequenced up to the assessment
- 04Final control audit before the official visit
- 05Executive committee debriefing within 72 hours
Who it is for
Candidates concerned
- Hotels of every category, applying for or renewing a classification
- Properties preparing a chain distinction or a label
- Restaurants of every type pursuing a distinction
- New openings and repositioning projects
Areas covered
France, Switzerland and international.
Our missions are conducted in the three languages of Switzerland, in France and, on request, in the rest of the world.
France
Paris, the Côte d’Azur, the Alps, regional cities and resort destinations. Assignments across the whole territory, including peak season.
Switzerland
Geneva, Lausanne, Zurich, Lucerne, St. Moritz, Gstaad and the Alpine resorts. Swiss rigour applied to the standard of the house, in French, German and Italian.
International
Assignments arranged on request in Europe, the Middle East, Asia, Africa and the Americas. For each mission, auditors matched to the market, the local customs and the language of the property; schedule and travel confirmed before engagement.
Frequently asked questions
Questions from management.
Confidential request
Request a confidential audit.
A twenty-minute conversation with our audit direction is enough to qualify your need, the useful scope and the mission schedule. Form reserved for decision-makers.
No information is passed to a third party. The confidentiality agreement is established before any exchange of data relating to your property.
Going further
Related missions.
F&B Audit
Dining room service, room dining, cellar, hygiene
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