Mystery Visit
A 24 to 48 hour immersion, from booking to post-stay
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Which property
Audit and mystery visit for hotels, from economy to palace
A 3★ hotel is judged on clarity, cleanliness and speed; a 5★ on the precision of the gesture and the consistency of service. We assess each property against its own standards, never against those of another segment.
Your stakes
What is at stake in this type of property.
A guest promise to keep, whatever the segment
An economy property is judged on cleanliness, speed and clarity; a palace on the perfection of the gesture. In every case, a gap noticed by the guest cannot be recovered by a commercial argument.
Many departments, one single journey
Accommodation, restaurants, spa and wellness areas, concierge, events: coherence between those worlds makes the difference, and their breaks destroy it.
Large teams, constantly renewed
High ratios, seasonality, reinforcements: the standard passes on poorly without independent, regular assessment conducted under real operating conditions.
Our recommended missions
Missions adapted to your category.
Quality & Standards Audit
Operational assessment across 500+ control points
Learn moreF&B Audit
Dining room service, room dining, cellar, hygiene
Learn moreClassification & Label Preparation
Support ahead of a classification or a label
Learn moreAreas covered
France, Switzerland and international.
Our missions are conducted in the three languages of Switzerland, in France and, on request, in the rest of the world.
France
Paris, the Côte d’Azur, the Alps, regional cities and resort destinations. Assignments across the whole territory, including peak season.
Switzerland
Geneva, Lausanne, Zurich, Lucerne, St. Moritz, Gstaad and the Alpine resorts. Swiss rigour applied to the standard of the house, in French, German and Italian.
International
Assignments arranged on request in Europe, the Middle East, Asia, Africa and the Americas. For each mission, auditors matched to the market, the local customs and the language of the property; schedule and travel confirmed before engagement.
Use case
A mission conducted in your category.
Anonymised case — four-star hotel, mystery visit and quality audit
An executive team wanted to verify the consistency of the guest journey between high and low season. Scope: booking, arrival, accommodation, breakfast, bar and departure. The gaps found were concentrated at the front desk outside peak hours and in the handover of instructions between shifts, rarely in the product itself. A corrective plan was applied workstation by workstation, then a control visit measured how the standards held three months later.
No client name, no figure and no reference is published without the prior written approval of the property concerned.
Confidential request
Request a confidential audit.
A twenty-minute conversation with our audit direction is enough to qualify your need, the useful scope and the mission schedule. Form reserved for decision-makers.