Quality & Standards Audit
Operational assessment across 500+ control points
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Our expertise
Standard creation: a quality framework that mirrors your house.
A written framework, specific to your property or your group, built with your teams and tested in the field before being deployed across every address.
Stakes
The issues this mission addresses.
A borrowed standard does not hold
Adopting another house’s framework produces a document nobody applies. A useful standard is born from the brand DNA, its operational constraints and its guest promise.
Expectations scattered between departments
Without a shared framework, each department defines its own level of requirement. The gaps appear the moment a guest crosses several departments in the same day.
Training without a framework leaves no trace
Training teams without a reference document rules out any later assessment. The written standard is what makes progress measurable over time.
Our approach
Four stages, from scoping to debriefing.
01
Scoping under NDA
Guest promise, positioning and operational constraints analysed with you. Contractual confidentiality before any access to internal documents.
02
Fieldwork
Immersion in the departments to observe actual practice and identify what can be standardised without making operations rigid.
03
Analysis
Writing the framework: chapters by department, control points, levels of requirement and tracking indicators.
04
Debriefing
Debriefings take the form of a presentation, a sent report, or our Sassurvey tool, which tracks campaigns by outlet, region and area. The framework is validated in a workshop with department heads, then delivered in a deployable version with its assessment method.
What you receive
Usable deliverables, not a document for the shelf.
- 01Complete quality framework, structured by department
- 02Shared levels of requirement and scoring criteria
- 03Tracking indicators and recommended assessment rhythm
- 04Presentation and onboarding material for the teams
- 05Validation debriefing with the executive committee within 72 hours
Who it is for
Structures concerned
- Independent houses wanting to formalise their standards
- Hotel and restaurant groups of any size, chains and franchises
- Hotels and restaurants of every category, from economy to palace
- New openings, brand repositioning, asset managers and family offices
Areas covered
France, Switzerland and international.
Our missions are conducted in the three languages of Switzerland, in France and, on request, in the rest of the world.
France
Paris, the Côte d’Azur, the Alps, regional cities and resort destinations. Assignments across the whole territory, including peak season.
Switzerland
Geneva, Lausanne, Zurich, Lucerne, St. Moritz, Gstaad and the Alpine resorts. Swiss rigour applied to the standard of the house, in French, German and Italian.
International
Assignments arranged on request in Europe, the Middle East, Asia, Africa and the Americas. For each mission, auditors matched to the market, the local customs and the language of the property; schedule and travel confirmed before engagement.
Frequently asked questions
Questions from management.
Confidential request
Request a confidential audit.
A twenty-minute conversation with our audit direction is enough to qualify your need, the useful scope and the mission schedule. Form reserved for decision-makers.
No information is passed to a third party. The confidentiality agreement is established before any exchange of data relating to your property.
Going further
Related missions.
Training & Mystery Visit
Upskilling teams, with field assessment
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