Quality & Standards Audit
Operational assessment across 500+ control points
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Which property
Multi-site audit for hotel and restaurant groups, family offices and asset managers
Beyond three addresses, declared compliance replaces real compliance. We audit portfolios with a single framework, consolidated reporting and, where the mandate requires it, operational due diligence before acquisition.
Your stakes
What is at stake in this type of property.
Brand standards applied differently
Every management team claims to apply the group framework; nobody measures the real gap between two addresses. Reporting sends up indicators, rarely behaviours.
Due diligence that ignores operations
Before an acquisition, financial data is analysed in detail. The real ability of the teams to keep the announced standard is analysed far more rarely.
A multi-country portfolio with no comparable measure
Without an identical protocol and auditor rotation, international comparisons mean nothing and investment arbitrations are taken blind.
Our recommended missions
Missions adapted to your category.
Mystery Visit
A 24 to 48 hour immersion, from booking to post-stay
Learn moreStandard Creation
Custom frameworks, aligned with the brand DNA
Learn moreF&B Audit
Dining room service, room dining, cellar, hygiene
Learn moreAreas covered
France, Switzerland and international.
Our missions are conducted in the three languages of Switzerland, in France and, on request, in the rest of the world.
France
Paris, the Côte d’Azur, the Alps, regional cities and resort destinations. Assignments across the whole territory, including peak season.
Switzerland
Geneva, Lausanne, Zurich, Lucerne, St. Moritz, Gstaad and the Alpine resorts. Swiss rigour applied to the standard of the house, in French, German and Italian.
International
Assignments arranged on request in Europe, the Middle East, Asia, Africa and the Americas. For each mission, auditors matched to the market, the local customs and the language of the property; schedule and travel confirmed before engagement.
Use case
A mission conducted in your category.
Anonymised case — multi-site programme, a portfolio of several addresses
An asset manager wanted a genuinely comparable measure between the addresses in its portfolio. Scope: a single framework, an identical protocol at every visit and auditor rotation, across accommodation, dining and arrival. The consolidated reporting highlighted differences in consistency between sites, with no correlation to the category of property. Arbitrations and corrective budgets were decided in committee on that basis.
No client name, no figure and no reference is published without the prior written approval of the property concerned.
Confidential request
Request a confidential audit.
A twenty-minute conversation with our audit direction is enough to qualify your need, the useful scope and the mission schedule. Form reserved for decision-makers.