Mystery Visit
A 24 to 48 hour immersion, from booking to post-stay
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Our expertise
Sassurvey: the platform that turns your findings into decisions.
Sassurvey lets mystery guests enter their results in real time and lets management teams follow the progress of visits. The analysis remains available at any time, through charts, filters and exports, for documented decisions and tracking over time.
Stakes
The issues this mission addresses.
Scattered findings
Without a single place to enter them, observations scatter across emails, spreadsheets and verbal reports. The information exists, but it is no longer usable at the moment the decision is taken.
Reports that cannot be compared
Two visits a few months apart, at two different addresses, can only be compared if the criteria, the scoring and the periods are identical. That is the condition for verifying that a corrective plan has actually produced an effect.
Data that is reliable before it is abundant
The value of a mystery visit lies in the reliability and the usability of its data. An observation that is not time-stamped, not linked to a criterion and not exportable remains unusable in an executive committee.
Our approach
Four stages, from scoping to debriefing.
01
Framing the assignment
We define the framework, the criteria, the outlets and the periods to track with you. Data exchanges begin after a confidentiality agreement (NDA) is signed.
02
Entering in the field
Mystery guests and auditors enter their observations directly in the platform, as the visit unfolds or at its end, according to the campaign protocol.
03
Tracking and analysing
You follow the progress of visits in real time, then read performance by criterion, by site and over the period chosen, with multi-criteria filters.
04
Exporting and steering
Results are exported for your committees, budgets and annual reviews, and compared over time to measure the real effect of the actions taken.
What you receive
Usable deliverables, not a document for the shelf.
- 01Access to the Sassurvey platform for your management team
- 02Real-time tracking of the progress of visits
- 03Dashboards by criterion, by property and by period
- 04Multi-criteria filters and comparison between the addresses in the portfolio
- 05Data export for your committees, budgets and annual reviews
Technology & reporting
Turning data into decisions.
Sassurvey lets mystery guests enter their results in real time and lets management follow the progress of visits. Analysis stays available at any time, through charts, filters and exports, for documented decisions and long-term follow-up.
The value of a mystery visit lies in the reliability and the usability of the data. The Sassurvey platform gives a consolidated view of performance by criterion, by site and by period, with multi-criteria filters and exports to steer continuous improvement.
Clear dashboards
An immediate read on performance, criterion by criterion.
Multi-criteria filters
Segmentation by property, region, period or audited department.
Data export
Results extracted for your committees and your budgets.
Comparison between sites
A single framework applied to every property in the portfolio.
Dashboard · Guest experience
Average NPS
+72
Compliance
94 %
Priorities
12
Performance by criterion
86
74
68
61
91
Welcome
Advice
Checkout
Upselling
Cleanliness
Who it is for
Structures concerned
- Hotel and restaurant groups running recurring campaigns
- Asset managers and family offices tracking several addresses
- Independent properties measuring their standards over time
- Quality and operations teams needing exportable tracking
Areas covered
France, Switzerland and international.
Our missions are conducted in the three languages of Switzerland, in France and, on request, in the rest of the world.
France
Paris, the Côte d’Azur, the Alps, regional cities and resort destinations. Assignments across the whole territory, including peak season.
Switzerland
Geneva, Lausanne, Zurich, Lucerne, St. Moritz, Gstaad and the Alpine resorts. Swiss rigour applied to the standard of the house, in French, German and Italian.
International
Assignments arranged on request in Europe, the Middle East, Asia, Africa and the Americas. For each mission, auditors matched to the market, the local customs and the language of the property; schedule and travel confirmed before engagement.
Frequently asked questions
Questions from management.
Confidential request
Request a confidential audit.
A twenty-minute conversation with our audit direction is enough to qualify your need, the useful scope and the mission schedule. Form reserved for decision-makers.
No information is passed to a third party. The confidentiality agreement is established before any exchange of data relating to your property.
Going further
Related missions.
Quality & Standards Audit
Operational assessment across 500+ control points
Learn more