Classification & Label Preparation
Support ahead of a classification or a label
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Our expertise
LQA preparation: arrive before the audit with standards already held.
LQA (Leading Quality Assurance) is the quality audit framework used by many luxury houses and international groups. We conduct a white audit under the conditions of the assessment, then a corrective plan carried through to the control visit.
Stakes
The issues this mission addresses.
A short assessment, lasting consequences
The LQA assessment takes place over a brief period and its result then stands for months of operation. The gaps that cost the most points are corrected weeks in advance, never the day before.
A precise framework, often discovered too late
The framework covers the entire guest journey, from first contact to billing, criterion by criterion. A late reading lets through points that are easy to prepare.
A score that weighs beyond operations
The result is followed by management, owners and sometimes distribution networks. It weighs on the attractiveness of the address and on the confidence placed in the team in place.
Our approach
Four stages, from scoping to debriefing.
01
Scoping under NDA
Assessed scope, visit schedule and standards applicable to your address. Contractual confidentiality before any internal document.
02
Fieldwork
White audit under the conditions of the assessment: full guest journey, accommodation, restaurants, spa and observation of practice at each workstation.
03
Analysis
Gap by criterion and prioritisation according to the effort of correction and the impact on the final result.
04
Debriefing
Debriefings take the form of a presentation, a sent report, or our Sassurvey tool, which tracks campaigns by outlet, region and area. Gaps are detailed by criterion of the framework, with a corrective plan sequenced up to the official assessment.
What you receive
Usable deliverables, not a document for the shelf.
- 01Documented white audit against the LQA framework
- 02Control grid by department and by stage of the guest journey
- 03Critical gaps and the most costly points in scoring
- 04Corrective plan sequenced up to the assessment
- 05Executive committee debriefing within 72 hours
Who it is for
Properties concerned
- Luxury hotels and palaces assessed under the LQA framework
- Houses belonging to international networks and collections
- Hotel groups presenting several addresses for assessment
- New openings assessed in their first year
Areas covered
France, Switzerland and international.
Our missions are conducted in the three languages of Switzerland, in France and, on request, in the rest of the world.
France
Paris, the Côte d’Azur, the Alps, regional cities and resort destinations. Assignments across the whole territory, including peak season.
Switzerland
Geneva, Lausanne, Zurich, Lucerne, St. Moritz, Gstaad and the Alpine resorts. Swiss rigour applied to the standard of the house, in French, German and Italian.
International
Assignments arranged on request in Europe, the Middle East, Asia, Africa and the Americas. For each mission, auditors matched to the market, the local customs and the language of the property; schedule and travel confirmed before engagement.
Frequently asked questions
Questions from management.
Confidential request
Request a confidential audit.
A twenty-minute conversation with our audit direction is enough to qualify your need, the useful scope and the mission schedule. Form reserved for decision-makers.
No information is passed to a third party. The confidentiality agreement is established before any exchange of data relating to your property.
Going further
Related missions.
Mystery Visit
A 24 to 48 hour immersion, from booking to post-stay
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