F&B Audit
Dining room service, room dining, cellar, hygiene
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Which property
Audit and mystery visit for restaurants of every type
In dining, the experience is played out at the table and judged in a matter of seconds, from the neighbourhood bistro to the gastronomic table. We audit service, cellar, coordination between dining room and kitchen and hygiene through a guest’s eyes.
Your stakes
What is at stake in this type of property.
Service can no longer rescue the kitchen
Whatever the segment, the kitchen is rarely the weak point: disappointing experiences are played out in the dining room, in the welcome, the timing, product knowledge and handling the unexpected.
A cellar that tells no story
A poorly advised wine list creates no value, whatever the selection. The gap between the list available and the advice actually delivered at the table is measured precisely.
A margin under scrutiny
Returned dishes, complimentary items, portions, badly synchronised courses: real losses nest in service, rarely in the technical sheets.
Our recommended missions
Missions adapted to your category.
Mystery Visit
A 24 to 48 hour immersion, from booking to post-stay
Learn moreTraining & Mystery Visit
Upskilling teams, with field assessment
Learn moreClassification & Label Preparation
Support ahead of a classification or a label
Learn moreAreas covered
France, Switzerland and international.
Our missions are conducted in the three languages of Switzerland, in France and, on request, in the rest of the world.
France
Paris, the Côte d’Azur, the Alps, regional cities and resort destinations. Assignments across the whole territory, including peak season.
Switzerland
Geneva, Lausanne, Zurich, Lucerne, St. Moritz, Gstaad and the Alpine resorts. Swiss rigour applied to the standard of the house, in French, German and Italian.
International
Assignments arranged on request in Europe, the Middle East, Asia, Africa and the Americas. For each mission, auditors matched to the market, the local customs and the language of the property; schedule and travel confirmed before engagement.
Use case
A mission conducted in your category.
Anonymised case — restaurant, dining room mystery visit and F&B audit
A chef-owner suspected a loss of margin in the dining room without managing to attribute it. Scope: welcome, taking the order, advice on the wine list, wine service, sequencing of dishes and the bill. The gaps identified concerned wine advice never delivered, untracked returned dishes and waiting times between courses. Service was reviewed workstation by workstation, then checked during a new visit two months later.
No client name, no figure and no reference is published without the prior written approval of the property concerned.
Confidential request
Request a confidential audit.
A twenty-minute conversation with our audit direction is enough to qualify your need, the useful scope and the mission schedule. Form reserved for decision-makers.